FAQ

Is Place reliable?
Why are your prices much lower?
How do you ensure the quality of your products?
How do you ensure your suppliers are the best for theirs products?
After browsing the entire Place, still can’t find the exact furniture you want?
Find something too expensive on the other websites but cannot find them on Place?
How do I pay if I wish to purchase from you?
Is it safe to pay by credit card through your website?
Do you have any showrooms where I can see the products?
Can I order by phone or speak to customer service?
How can I return the goods?
What happens if an item is not in stock? Will you ship in-stock items first?
Can I pick up my order?
How do I know my shipping cost?
What does ‘free delivery’ mean for me?
How long does it take for my order to arrive?
How can I track my order?
Do I have to be home to receive my items?
Can I nominate a different delivery address to the billing address?
What happens if I’m not at home to receive my purchased items?
Do your products come with a warranty?
Do you offer volume discounts or trade discounts?
How do you maintain my privacy?
More Questions?

Is Place reliable?

Yes, we are confident that you are in a reliable Place.

Why are your prices much lower?

Our products cost less because we buy direct from the factory, and we cut out all the middlemen, wholesale and retail outlets costs. For some products, we can save our customers up to 60% compared with the market price. So please take a moment to compare our product specifications against competitors and you will discover the benefits of buying furniture from Place.

How do you ensure the quality of your products?

Place has very strong and reliable relationship with our suppliers. All the materials used are tested for durability, construction methods are assessed and the finishing process is checked to maintain a consistent high standard. Before the shipment, 10-30% of the products will be checked randomly to ensure they are in perfect condition.

How do you ensure your suppliers are the best for theirs products?

Place only work with reputable factories many of which produce goods for some of the leading global brands. Unlike most of our competitors did, Place never order more than 30% of a single factory’s products, because we know each factory has their own strengths project, fiberglass expert? maybe just a beginner of cashmere. So Place only buy the best production from different suppliers after a thorough comparison. All our suppliers are thoroughly vetted for their production standards and quality of finished product and we know this is the cornerstone of our business.

After browsing the entire Place, still can’t find the exact furniture you want?

Simply send us a name, a photo, a snapshot, a screenshot… or even a description to [email protected], as long as they are modern/contemporary/replica furniture, by virtue of our professional buyers and reliable manufacturers, we believe ourselves can help. Of course, Place may also not able to find it, but you can definitely expect our best efforts.*

*Only when the furniture is modern style, contemporary or replica, Place reserves the right of final interpretation and to provide such services.

Find something too expensive on the other websites but cannot find them on Place?

No worries, just send us the product name (color, fabric, size, quantity… the more detailed the better) to [email protected], we will send you a more favorable offer in 24 hours.*

*Only when the furniture is modern style, contemporary or replica, Place reserves the right of final interpretation and to provide such services.

How do I pay if I wish to purchase from you?

It is simple and easy to make a purchase. Just follow the checkout process by entering your delivery address and confirming the order. We accept all the major credit cards, direct deposit and PayPal. All payments are in AUD.

To pay with direct deposit, please use the following details:

ACC Name: PLACE FURNITURE
BSB: 012071
ACC Number: 214475407
Ref#: (please use your order confirmation number)

Is it safe to pay by credit card through your website?

Our website is secured by SSL system, offering you peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. This means that you can rest assured that communications between your browser and this site’s web servers are private and secure.

Do you have any showrooms where I can see the products?

Currently Place only has the warehouse to store the goods, the purpose is to cut all the unnecessary cost, save the money for our customer as much as possible. For safety reasons, we cannot allow customers in our warehouse, so if you have any questions regarding the product(s) or purchasing, please do not hesitate to call us on 02 8084 9002 or email to [email protected]

Can I order by phone or speak to customer service?

We welcome any queries and are happy to answer any question you may have, seven days from 9am to 5pm.

How can I return the goods?

Our policy is simple, if you are not 100% satisfied with your purchase, we promise a No-Question-Asked refund, credit or exchange, whatever you prefer. We hope you will be delighted with your purchase, but sometimes you just get it wrong or sometimes it’s not what you expect, so if you wish to return the item, we aim to make it as quick and convenient as possible. For any reason you are dissatisfied, you may return the product within seven days of purchase as long as the item is in exactly the same condition as when purchased.

What happens if an item is not in stock? Will you ship in-stock items first?

Yes. We will always dispatch in-stock items ASAP and backorder items until available. If you wish to receive items in the one delivery please specify this in comments field when placing order.

Can I pick up my order?

For safety reasons, we currently cannot allow customers in our warehouse, if you have any questions regarding the product(s) or purchasing, please do not hesitate to call us on 02 8084 9002 or email to [email protected]

How do I know my shipping cost?

Delivery costs can be varied depending on product(s) size, weight and your location. Just add item(s) to shopping cart and when you check out, delivery costs will be automatically calculated and displayed as a line item in your costs.

What does ‘free delivery’ mean for me?

Free shipping is available on selected products to selected areas on selected date. To see if you qualify for free shipping simply type your postcode into the field at checkout.

How long does it take for my order to arrive?

We use a reputable national freight carrier to deliver our products. All items in stock will be dispatched within 3 business days and delivery lead times are as follows:

Sydney Metro within 7 working days.
Outside Sydney between 3 and 10 working days.
Remote locations (including Hobart and Cairns) between 10 and 15 working days.

Upon dispatch of order from our warehouse you will receive an email with a consignment number which can be tracked online.

For urgent delivery enquiries or special requirements, please do not hesitate to call us on 02 8084 9002 or email to [email protected]

How can I track my order?

Our policy is to keep you informed. When your order is dispatched, we will contact you by email/SMS with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.

Do I have to be home to receive my items?

All deliveries must be signed for when you receive them, deliveries cannot be made to PO Boxes.

Can I nominate a different delivery address to the billing address?

You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

What happens if I’m not at home to receive my purchased items?

For Deliveries by Post or Courier – If you are not available to take delivery of your parcel, a delivery slip from the Courier or Post Office with further instructions will be left in your letterbox. However, we may charge you for storage fees and associate shipping costs.

Do your products come with a warranty?

Yes, all of our products come with a 12 months manufacturer’s warranty against defects.

Do you offer volume discounts or trade discounts?

Of course we do. Place provides volume discounts for interior designers, architects, and businesses requiring large quantities of product(s) such as cafe chairs, restaurant chairs or pub furniture. Volume discounts also apply to commercial furniture, hotel furniture, club furniture, and office fit-outs. Contact us now to discuss your furniture needs and one of our professional sales consultants will be in touch with you shortly.

How do you maintain my privacy?

Place is 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number and email will remain strictly confidential. We will not supply your personal information to a third party except to the financial institution that processes your credit card transaction for purposes of satisfying a purchase or request from you, for which you have given your expressed consent or if required by law. Please find our Privacy Policy for further details.