MIHO Handmade Floral Vase Small – Merrymaking

The delivery cost will be shown on the check out page, all costs quoted are based on front door basis, unless stated otherwise, our courier company does not offer delivery to upstairs or assembly. Upon dispatch of order from our warehouse you will receive an email with a consignment number which can be tracked online. In any cases, if you are not able to get the delivery cost base on the postcode you input (an error message shows), please Contact Us for a quotation.

Free shipping is available on selected products to selected areas on selected dates. To see if your location is qualified for free shipping just simply input your postcode into the field at checkout page.

For urgent delivery inquiries or special requirements, please do not hesitate to call us on 02 8084 9002 or email to [email protected]

For more information about the delivery and returns, please Click Here.

Damaged Goods

Place will doing the best to make sure your purchases are under perfect condition when they arrive to you. But in very rare cases, if you receive a faulty or damaged item, we require you to send us the evidence of the damage/fault such as photographic or video footage within 24 hours via email to [email protected]. So we highly recommend you to inspect the item(s) as soon as you receive it (them), it is the customers’ responsibility to adhere to our claims process including providing proof of damages and arranging for products to be returned for inspection. Any damages or faults reported after 24 hours will be treated as a warranty claim and the customers will be solely liable for the shipment cost in the claim process.

All items must be in original wrappings and packaging and not assembled or part assembled in any way.

Return

We hope you will be delighted with your purchase, but sometimes you just get it wrong or sometimes it’s not what you expect, so if you wish to return the item, we aim to make it as quick and convenient as possible. Our policy is simple, if you are not 100% satisfied with your purchase, we promise a refund, credit or exchange, whatever you prefer.

The item need to be returned within SEVEN days of purchase as long as the item is in exactly the same condition as when purchased. All items must be in original wrappings and packaging and not assembled or part assembled in any way.

Prior to returning goods, customers need to fill in a Return Authorization Form (please send email to [email protected] to request) and get Place Furniture’s approval, any unauthorized return will not be accepted.

It is the customers’ responsibility to ensure that returned items are returned safely. Place Furniture takes no responsibility for lost goods and the customers will be solely liable for the shipment cost of the return.

Custom Made Items

Buyer has the responsibilities to ensure custom ordered items are what they are after. We do not offer a refund for custom ordered products due to change of mind. All lead times quoted are an approximation and Place Furniture takes no responsibility for production or customs delays.

Warranty

Place Furniture provides a 12 month warranty on all products (unless otherwise stated in product detail page). Warranty does not cover normal wear and tear, commercial use, damage arising from abnormal use, not properly maintained and being modified goods. Place Furniture has the ultimate discretion to obtain proof of purchase and any further information to decide on warranty outcomes. Products will be repaired or replaced, depending on product circumstances and it is solely at Place Furniture’s discretion.

Order Cancellation

Contact us if you want to cancel your order, we will do a full refund if the items are still not being dispatched from our warehouse, if otherwise, shipping cost will not be included with the refund.